Helpdesk

For existing customers, contact the ZEVx Helpdesk using either method below. Please review the Issue Response Guidelines to the right.

Telephone (24×7 coverage)

  • 888.321.4ZEV (888.321.4938)

Email (Non-urgent issues)

ISSUE RESPONSE GUIDELINES

Severity Level 1 (Urgent)
Vehicle is disabled, or there is significant business impact.
Please contact our Helpdesk via Telephone and provide the call specialist the details of your issue.
You will receive a call back from the on-call tech support specialist within two hours.
Severity Level 2 (Operation Impaired)
Trouble indication but vehicle is operational.
Please contact our Helpdesk via Telephone, or Email and provide the details of your issue.
You will receive a response from a tech support specialist within 8 hours during business hours Monday-Friday.
Severity Level 3 (Non-urgent)
General support inquiries.
Please contact our Helpdesk via Email.
Email response within two business days.
Included in the Athena EV conversion price, our customers are entitled to following warranty service:

Battery

5-years / 2,000 cycles

ZEVx Components

3-years / 36,000 miles (standard warranty)
4-years / 50,000 miles (upgrade 1)
5-years / 75,000 miles (upgrade 2)

This diagram describes the steps, actions and decisions taken to resolve a customer issue.